Act as a technical specialist for resolving not-standard customer challenges related to a given product (hardware and software) via phone/email/webchat etc.
Provide assistance to hardware & software issues which involve L3 and above technical support engineers, R&D and Product Managers.
Drive customer loyalty through quality of service, improved value and through a high-performance culture.
Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources – people, process and technology.
Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.
Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.
Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.
Actively support in daily/weekly/monthly team reporting creation.
Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.