Offre d’emploi Senior Software Technical Support Engineer


  • Act as a technical specialist for resolving not-standard customer challenges related to a given product (hardware and software) via phone/email/webchat etc.

  • Provide assistance to hardware & software issues which involve L3 and above technical support engineers, R&D and Product Managers.

  • Drive customer loyalty through quality of service, improved value and through a high-performance culture.

  • Actively contribute to the effective organization and daily delivery of all aspects of the technical support tasks through various resources – people, process and technology.

  • Proactively act as expert team member for customers and partners to carry out and identify solutions to standard and non-standard task/queries.

  • Contribute to knowledge sharing sessions and CI initiatives within and outside of team to adapt best practices at BSC Budapest.

  • Contribute to secure customer satisfaction, reduce customer effort and achieve cycle time/cost improvements through team-based problem solving.

  • Actively support in daily/weekly/monthly team reporting creation.

  • Lead knowledge sharing sessions within and outside of team to adapt best practices at BSC Budapest.

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